Abstract: Immigrants' satisfaction is an important factor to resettlement work of reservoir construction. We
formulated an evaluation system of immigrants' satisfaction according to the model of customers'
satisfaction and conducted an interview survey and questionnaire investigation of 120 immigrant households
in four immigrant counties. A statistical analysis of the survey data by SPSS software shows that, of the first
level indexes, living standard and social adaptation have the highest satisfaction and production level,
compensation for land acquisition, resettlement, and policy implementation have a lower degree. An
in-depth analysis of the second level indexes reveals the main factors of immigrants' dissatisfaction:
compensation standards, the follow-up support, water and electricity, the income situation, and the
participation of immigrants. Combined with the results of interviews, a further discussion is presented on the
actual situation related to the lowest-score indexes, compensation standards, the follow-up support and
water and electricity, and corresponding measures are suggested.